Day 2 - Anonymous Thank You Note

Over Christmas break our heater decided it needed a break as well.  Christmas night we bundled with blankets while we slept, as the outside temperature dipped into the teens.  We made a midnight call to our favorite heating company thinking we were leaving a message on the office phone.  Turns out we actually called the sweet secretary's personal cell phone. I later found out that she got the message and was so worried about our girls and niece, with the frigid outside temperatures, that she started calling the owner and other employee that night to see what they could do.

The day following Christmas it was in the mid 40s in the house.  Our family along with my sister, brother-in-law and 2 year old niece spent the day bundled up with a fire going and a space heater.  The heating company called and said they got our message the night before but because of the 4 inches of snow and ice on the roads that their trucks couldn't get out but they would get to us first thing the next day.  They even called later that afternoon to see how we were holding up.

The next morning I got a call at 7am (they don't typically open until 8a) from the secretary telling me they were on their way.  They arrived at 7:30a, checked the system, left to pick up the needed part and were back by 11:30am.  We had heat by lunch!

This was the 3rd service visit from them this year and each time we spoke or they came out they were amazing!!  They always came so quickly and really do care for their customers.

So the girls and I wrote and mailed an anonymous thank you card to Harris Air and their wonderful staff!! 

Day 2 - Anonymous thank you note